I've bought many Horze brand items over the years, including breeches and riding shirts, and I have never been disappointed. This gesture at making right a very, very small glitch in the system only confirms for me that this is a company from which I will continue to buy.
Oh, and if you're interested in those whips, the sparkly one is called the Horze Greenfield Dressage Whip, and it comes in three colors and three lengths. The other whip, the one with the sparkly shaft, is the Horze Kingsley Dressage Whip, and it comes in five different colors and two lengths. Even though the whips were meant as a gift, I couldn't help being nosy about them, especially since I wanted to give Horze a solid shout-out for their generosity.
Quality products, fair pricing, and excellent customer service will always keep me coming back. Horze has all three!