A few weeks ago, I ordered Speedy a new blanket, which of course he hasn't yet worn. Darn you, California, and your mild winters. Since prices were so good at Horze.com, I threw in some self-adhesive bandages. A dozen in fact. I went through quite a few of them when Speedy abscessed last month which meant I needed to replenish my stock.
This blanket, which by the way is way nicer than the price would suggest..
When my package arrived, I pulled out the blanket, which was of excellent quality, and dug around for my dozen rolls of bandages. I found eight of them, but wondered where the other four were. I double checked my original order, and yes, I had ordered and been charged for twelve. Horze had sent me two invoices, one for the blanket and one for only eight bandages. I figured the other four bandages were probably out of stock but on their way, so I just waited.
My four slowpoke bandages.
After a week or so and no word about the bandages, I sent Horze a short email letting them know I hadn't received the bandages. I went on to explain that they could either send me the four bandages or refund the difference in price. I received a very apologetic reply wherein Horze insisted on sending the bandages with expedited shipping. I replied that that wasn't necessary as they were just bandages, and I wasn't in a rush.
Nothing bad can come in a very long box.
A day or so later, the bandages arrived as promised as did a very long box. With Christmas right around the corner, I check shipping labels carefully to be sure that packages are a) for one of us and not my neighbor, and b) that it's for me and not my husband. It was for me from Horze, but I hadn't ordered anything else.
Ooh la la!
The shape of the box should have made it easy to figure out what was in the box. Besides a dressage whip, what else comes in a long, skinny package?
Jeweled cap.
The first whip is crowned with a jeweled cap which adds nothing to the functionality but everything to the beauty of the whip. Sparkles? Yes, please!
More sparkles!
The base of the handle has a silver ring studded with three rows of crystals. The whip's shaft is covered in silver and black thread giving the whip even more sparkle.
Shiny, button cap.
The second whip sports a nice round button cap that won't slide through your fingers.
Sparkles!
The shaft of the whip is covered in a sparkly fabric that winds from the top to the bottom.
I love them both.
After opening the box, I immediately emailed Horze with a thank you. I have no idea how they knew that a dressage whip would be right up my alley, but they did. And honestly, that has to be the best customer service that I've ever received. And it was all over four missing rolls of self-adhesive bandages.
I've bought many Horze brand items over the years, including breeches and riding shirts, and I have never been disappointed. This gesture at making right a very, very small glitch in the system only confirms for me that this is a company from which I will continue to buy.
Oh, and if you're interested in those whips, the sparkly one is called the Horze Greenfield Dressage Whip, and it comes in three colors and three lengths. The other whip, the one with the sparkly shaft, is the Horze Kingsley Dressage Whip, and it comes in five different colors and two lengths. Even though the whips were meant as a gift, I couldn't help being nosy about them, especially since I wanted to give Horze a solid shout-out for their generosity.
Quality products, fair pricing, and excellent customer service will always keep me coming back. Horze has all three!
I've bought many Horze brand items over the years, including breeches and riding shirts, and I have never been disappointed. This gesture at making right a very, very small glitch in the system only confirms for me that this is a company from which I will continue to buy.
Oh, and if you're interested in those whips, the sparkly one is called the Horze Greenfield Dressage Whip, and it comes in three colors and three lengths. The other whip, the one with the sparkly shaft, is the Horze Kingsley Dressage Whip, and it comes in five different colors and two lengths. Even though the whips were meant as a gift, I couldn't help being nosy about them, especially since I wanted to give Horze a solid shout-out for their generosity.
Quality products, fair pricing, and excellent customer service will always keep me coming back. Horze has all three!
