In this particular instance, I mean no harm; I am just checking in with you to see what your experiences are. Over the past month, SmartPak, I company that I really like, has offered several items with free embroidery. I don't typically get stuff embroidered because I tend to keep junk forever and use it on the next horse. But, given that it was free embroidery on a fly mask, an item that barely lasts our never-ending summers, I decided to go a bit fancy.
I ordered both horses my regular Crusader fly mask. After several weeks of not receiving a shipping email, I checked online and saw that the order was being packaged. Okey-dokey. I checked again the next day and was dismayed to find that the order had vanished. I called customer service and was told that there had been some kind of glitch. I gave a frustrated sigh and had the woman just redo the order.
How hard is it to get two fly masks embroidered and sent to my house?
Ultimately, I re-ordered Izzy's flymask without the embroidery and was assured it would go out with my Monday order. We'll see.
In the meantime, I had also taken SmartPak up on free embroidery on a dressage pad. I ordered another Union Hill Pad with Izzy's name.
I like SmartPak and have no intention of taking my regular business elsewhere, but I would like to know if getting stuff embroidered is usually this difficult. I have to say that I am disappointed that Izzy won't get the cute little stitching that I had planned for, but it is just a fly mask and it won't last long anyway. But still. Disappointed.
So tell me, where is the best place to get stuff personalized? Am I better off just taking my stuff to a local shop, or is there someplace that gets it right every time?