It took me a little more than a week to call the Riding Warehouse. I was hoping that the boots were under warranty or that they could give me directions for how to send them in to Tuffrider for repair. The customer service rep that I spoke with urged me to send in some photos of the boots, which I did that same afternoon.
I was shocked! Riding Warehouse has always had excellent customer service, but this seemed above and beyond. While the Tuffrider brand is one that I'm familiar with, I think I'll keep my eye on them for future purchases. If they're going to back up their products this well, I am all in.
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